Thinking of a new hospitality establishment or perhaps taking a refresh look at your current hospitality setup? With our extensive know-how and vast experience in various international markets and particular in Vietnam, Wafaifo Optimisers can assist you and your company in better decision-making and improvement of performance. Wafaifo Optimisers currently covering Vietnam, Cambodia, and Thailand, can provide you and your company with the following advisory services:
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Operational Optimisation
Provide strategic recommendations to unlock value in operational performance
Pre-opening planning – Critical path and POB review
Operations audit with a key focus on each guest touchpoint
Review and advise on all operational SOP’s
Review and advise on F&B concepts
Establish training processes for the hotel team
Review and advise property maintenance and quality control
Productivity optimisation
Topline Optimisation
Maximize revenue potential from all streams
Review and recommend on the Commercial structure and processes
Review and recommend on the hotel competitive positioning
Review and recommend on the pricing strategy for rooms, F&B, Spa and Conference venues
Profit Optimisation
Find efficiencies and initiate revenue generation
Budget and Financial performance review
Business improvement strategies
Procurement strategies
Unlock revenue opportunities
Macro environment conditions, trends, and impact on business
Optimise operating performance and productivity
Our Talented Optimisers
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Ms. Uyen Ngo – Deputy Managing Director
Uyen is a graduate of Victoria University, Melbourne and holds a Diploma of Business (Enterprise), and is a Bachelor of Business with an MBA/Masters in Enterprise Resource Planning Systems. Highly active with strong relationships within business and government communities in Vietnam, Uyen excelled as a joint venture partner representative for Victoria Hoi An and the Anantara Hoi An. She is always looking for improvements while managing, leading and connecting people to open up new opportunities. Her philosophy is to act with morality, respect and devotion and mobilize good will to bring breakthrough results, whatever the challenge.
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Pieter van der Hoeven - Managing Director
Pieter offers 30 years’ experience in Asia and the Pacific, working at the top level within Six Senses, Peninsula Hotels (Hong Kong & Bangkok), Raffles, and Outrigger Resorts & Hotels. With over five years in Vietnam leading Minor Hotels in the region, he has amassed in-depth up-to-date knowledge of Vietnam, Cambodia and Laos as an independent thinker who empowers his team to shine. He lets results speak for themselves and prides himself on being a creative executive with a focus on sustainability that is integral to his business philosophy. The proud father of four, Pieter finds time to butcher a game of golf, but enjoys the walk.
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Mikkel Krantz - Commercial Director
A dedicated and innovative professional with over 30 years of experience in hospitality, at property and corporate regional levels, Mikkel is well versed in market and people development, coaching and management. Adept at reading market conditions and formulating strategies that generate profits his extended experience in international pre-openings worldwide with chains such as Hilton, Marriott and Minor Hotels, with experience at creating demand in highly competitive markets and he uses analyses combined with creative actions to unlock results. Mikkel is a strong believer in empowering individuals to shine through and become part of a winning team and on a personal level has a passion for food, hiking and golf.